Sr. Customer Success Manager

We are looking for a seasoned professional to join our team as a Senior Customer Success Manager. The ideal candidate will have a solid understanding of customer journeys and be able to create strategies that enhance customer experience, drive growth, and boost customer satisfaction.

Responsibilities:

• Act as the primary point of contact and build long-lasting relationships with clients.

• Develop a trusted advisor relationship with key customer stakeholders and executive sponsors.

• Understand customer needs and align them with the appropriate resources in our company for maximum customer success.

• Coordinate with the sales team to ensure seamless transition phases from sales to onboarding.

• Work closely with the technical team to resolve any issues that impact customer experience.

• Advocate customer needs and feedback to the product development and management team.

• Develop and implement strategies to help customers adopt and maximize use of our platform.

• Monitor customer engagement and identify opportunities for growth and adoption.

• Develop a customer success roadmap for clients that outlines their journey from onboarding to loyalty.

Requirements:

• Proven experience as a Customer Success Manager or similar customer-facing role.

• Experience in managing all stages of the customer journey: Awareness, Sales, Onboarding, Adoption, and Loyalty.

• Excellent communication and interpersonal skills, with a knack for building strong relationships with customers.

• Fluency in English, German is a plus.

• Strong problem-solving skills and the ability to manage complex situations.

• Technical proficiency, especially around APIs and data feeds.

• Ability to interpret financial data and develop financial reports.

• Experience with CRM software and other professional tools.

• Competitive compensation package
• Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
• Benefits including stock purchase plan and annual bonus plans
• Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
• Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
• 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
• Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
• 28 days of holidays, Commuter allowance, Life insurance, retirement plan and generous family leave