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Job Description

  • Manage the Sales Assistants team to ensure the achievement of quantitative and qualitative objectives;
  • Validate refund requests (for requests up to 6 consecutive months and/or less than 1000 euros);
  • Develop the Sales Assistants' skills on processes and communication (by debriefing recorded calls and live monitoring);
  • Ensure compliance with procedures;
  • Report any dysfunction to their immediate superior (N+1);
  • Conduct and facilitate a monthly team meeting;
  • Daily team management (briefings, workshops, etc.);
  • Monthly activity reporting to their immediate superior (N+1);
  • Analyze productivity and identify areas for improvement;
  • Participate in meetings;
  • Provide input on "sales follow-up" in the development of new products, tests, processes, tools, and service improvement;
  • Manage incoming call flow (overflow, follow-ups);
  • Manage team organization and anticipate absences.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!
Customer Service Manager (N/F/M) | Adevinta Spain
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