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Job Description

Adevinta is seeking a dynamic and customer-oriented Collections & OTC Team Member to join our dedicated team. As a Collections Team Member, you will play a crucial role in managing customer accounts and resolving outstanding payment issues.

You will be responsible for contacting customers via phone to discuss overdue payments, negotiate payment plans, and address any concerns or inquiries they may have. Additionally, you will collaborate closely with various departments within the business to ensure timely and effective resolution of key customer issues.

This is a hybrid role (2-3 days in the office), reporting directly to the Collections Team Lead and the office is based in Barcelona (Poblenou).

We established our Global Headquarters in Barcelona when Adevinta was created in 2019. Here you’ll find most of our Central Functions teams, although we also have people based in our other main hubs in Paris, Amsterdam and Berlin as well as in our local offices across the globe. Our local brands are founded on the connections between people, and as an international group we create networks of talented Adevintans who work together towards a common purpose across geographies and disciplines. 

What you'll do:

  • Contact customers with overdue accounts to discuss payment options and negotiate payment arrangements.

  • Respond promptly to customer inquiries and concerns regarding billing and payments.

  • Maintain accurate and up-to-date records of customer interactions and payment arrangements in our database.

  • Collaborate with company partners, including customer service, finance, and sales teams, to address and resolve main customer issues.

  • Contact with sales / customers via phone, email, slack, etc.

  • Identify trends and patterns in customer payment behavior and provide insights to improve collections processes.

  • Adhere to company procedures regarding collections practices and compliance regulations.

  • Meet individual and team targets for collections and account resolution.

Who you are:

  • Minimum two years experience in the same or similar position - Collections/Customer service (B2B) field.

  • Professional / Native Spanish and English (minimum B1-B2 level).

  • Experience with SAP / S4HANA for Order to Cash processes.

  • Financial/Accounting knowledge at university level would be an asset.

  • Strong interpersonal and communication skills.

  • Proactiveness, improvement driver, problem solver.

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Video

Collections & OTC Specialist - (d/f/m) | Adevinta Spain
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