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Job Description

We are seeking a Collections Agent to join our Finance teams in our Paris office. As the Collections Agent, you will be responsible for timely and efficient recovery of outstanding debts.

This is a hybrid role (2-3 days in the office), reporting directly to the Collections Team Lead.

Job/Role Description

  • Perform the day-to-day collections and helpdesk function 

  • Review aged balances reporting and prioritise customer contact

  • Perform customer contact via outbound calling to customers, where payments have been rejected or invoices have not been paid

  • Review direct debit run to review failed payments

  • Communicate with customers via verbal and email communication

  • Research and respond to internal/customer inquiries, which may providing invoice copies and statements and updating system notes as required

  • Guarantee and improve the quality of the portfolio database under management.

  • Research and respond to internal/customer inquiries, which may include but is not limited to providing invoice copies and statements and updating system notes as required

  • Support resolution of disputes by working with internal teams and/or the customer to verify information

  • Achieve daily, weekly and monthly targets as assigned by management and prioritising the collection of debt within the AR ledger

  • Perform all other duties as assigned or required

Qualifications

  • Fluent French is essential

  • Verbal and written communication skills in English (B1-B2)

  • Prior collections / customer contact experience

  • Experience working with a large, global finance team is an advantage

  • Experience working with Finance Systems, is an advantage

  • Proven success in collaborating with external clients as partners

  • Strong communication skills with the ability to engage customers in the correct manner

  • Demonstrated ability to work effectively both independently and as a part of a team

  • Organisational ability to manage large volumes of work

  • Strong Google suite & MS Office skills

  • Financial acumen

Benefits

Life at Adevinta comes with its perks! Our Adevintans enjoy the following benefits:

  • An attractive Base Salary.
  • Participation in our Short Term Incentive plan (annual bonus).
  • Employee Stock Purchase Program with a match from Adevinta.
  • Work From Anywhere: Enjoy up to 20 days a year of working from anywhere! Maybe not from the moon - well why not! just make sure you have internet connection!
  • A 24/7 Employee Assistance Program for you and your family, because we care.
  • Win together, lose together is one of our key behaviours. At Adevinta you will find a collaborative environment with an opportunity to explore your potential and grow.


On top of these, we also provide a range of locally relevant benefits. Wanna know more? Apply and ask our recruiters!

Video

Collections & Helpdesk Agent Paris (N/F/H) | Adevinta Spain
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